Senior IT Manager - Infrastructure

Kansas City, MO

Industry: IT Job Number: Job-1839

Senior IT Manager Infrastructure


$110-120k plus bonus


Kansas City, MO


Interviewing over the next two weeks


The Senior IT Manager - Infrastructure is a member of the Global Information Technology organization, serving in a leadership role. This person will work across the department and other business functions to drive the methodology, architecture, and capabilities designed to enable high performance across all of the company s business functions. The incumbent will manage the team by carrying out the strategic priorities of the organization while developing complimentary goals and strategies for his/her team. In addition, the incumbent is responsible for the development and review of all standard operating procedures and best practices within their team pertaining to their scope while managing the technical ecosystem, globally. 



  • Compromises part of a larger leadership team that works collaboratively to deliver results that support the company s strategic plan and its clients. 

  • Models behaviors consistent with the company s larger culture and the IT Team and Customer Engagement Principles.

  • Engages with the business in a thoughtful, professional manner at all times be a brand ambassador for IT s capabilities, services, and principles.

  • Is accountable for results of their specific team and of the larger global IT organization.

  • Actively contributes as a part of the whole solution not just their portion - engage with positive intentions and work collaboratively as a single, cohesive team.

  • Actively supports the leadership team and its direction (verbally and in written form) and be a genuine advocate for the strategies and goals of the department and leadership team.

  • Exercises a progress versus perfection focus, with a mindset toward delivery and meeting client and customer needs proactively.

  • Exhibits productive candor.

  • Is innovative and sets high standards for their team and self.

  • Takes smart, calculated risks to accelerate achievement of the IT strategic plan, while managing and communicating overall risk to the firm and IT.

  • Follows through on commitments (team and individual).

  • Hires, develops and retains quality staff through effective coaching, mentoring and career development. 

  • Brings thought leadership to peers and business partners on combining good processes and effective measures with solid team engagement to execute on our technology deliverables. 

  • Coaches effectively to enable delivery of identified team and individual goals, growing individual skills, and ensuring team behaviors align with department principles.

  • Creates individualized Professional Development & Career Plans supported by role/technical expertise development and coaching, effectively providing continuous formal and informal feedback to set expectations with employees and to manage achievement of goals.

  • Evaluates staffing levels and skills and manages the team to meet cost goals while ensuring coverage of critical technology or functional responsibilities within their care.

  • Implements an effective set of delivery methodologies that supports the execution of a global technology function to include:

  • Development, sustainment and training of policies and procedures resulting in consistent, repeatable methods of success.

  • Delivery methodologies and supporting policies and tactical procedures.

  • Development and/or reporting of team metrics and measures to analyze, adjust, and improve team performance.

  • Skill-based capacity forecasting and evaluation to ensure his/her team s resources are used effectively in support of the department s identified priorities.

  • Supporting departmental finances, including budgeting and forecasting.

  • Responsible for operational and projects delivery capability for global mobility & messaging infrastructure. This includes planning, directing, and coordinating a globally distributed team to ensure the company s systems operate to agreed levels of security, availability, capacity, and performance. Also responsible for managing solution design, budget, assets and licenses, vendors and suppliers for in scope infrastructure services.



The ideal candidate is comfortable and competent as a manager of people and can balance the need to track the details that make things happen while always keeping an eye on the bigger picture.

  • Minimum 3-5 years in senior technology teams, varying degrees of experience required based upon progression within the manager role.  Proven experience in directly managing teams or supervisor/senior level responsibility for setting goals and objectives for a technology team

  • Experience in successfully working with a global team

  • Highly influential with peers and effectively manages up, to collaborate and deliver goals aligned with the IT strategy

  • Ability to manage:

    • Complex relationships (indirect, senior leader, peer)

    • Expectations (move faster, lower budget, deliver better results)

    • Benchmarking to evolve methodology and standards

    • Customer/client expectations against realities of capacity, skillset, etc.

  • Experience working with third party vendors for provision of assets, consulting services, and/or supplementary staffing.

  • Direct experience with implementation and support of mobility & messaging solutions, such as email, email filtering, email archive, mobile device security, mobile application delivery, and cloud domain services.

  • Degree in Computer Science or related degree is preferred. 


    Bell & Associates, Inc. was recently recognized by Forbes list of Best Professional Recruiting Firms in America -




    Bell & Associates, Inc. is a recognized Executive Recruiting & Staffing leader based in Kansas City. We focus and specialize in the following practice areas - Accounting/Finance, Engineering, Executive Leadership, Financial Institutions, Healthcare, Human Resources, Information Technology, Manufacturing/Operations Management.  We provide top talent to our clients on a Direct Hire, Contract, and Contract-to-Hire basis.    


Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.